Frequently Asked Questions
Your guide to delivery, returns, orders, and customer support.
1. Shipping & Delivery
How long does delivery take?
• Processing time: 1–3 business days (Monday–Friday)
• Shipping time: 7–10 business days (Monday–Friday)
• Total estimated delivery: 8–13 business days from the date of purchase
Delivery times may vary slightly during holidays or peak periods.
Do you offer free shipping?
Yes — free standard shipping is available on all United States orders.
Which courier do you use?
We work with trusted carriers such as USPS, UPS, FedEx, or similar logistics partners.
How can I track my order?
Once your order ships, you’ll receive an email containing your tracking number.
Use our Track Order page to follow the status of your parcel.
Will my order arrive in one package?
Most orders arrive together.
However, some items may ship separately depending on availability.
2. Orders & Cancellations
Can I cancel my order?
Orders can be cancelled before they are processed or shipped.
Please contact us as soon as possible after placing your order.
Can I change my shipping address after placing an order?
Address changes are possible only before your order has been dispatched.
If you need to update your address, please reach out immediately.
3. Returns, Refunds & Exchanges
What is your return policy?
Ambulora offers a 30-day return period starting from the day your order is delivered.
To be eligible for a return:
• Items must be unused and in original condition
• Items must include all original packaging and accessories
How do I return an item?
Email support@ambulora.com to begin your return.
We will provide instructions and the return address.
We recommend using a trackable shipping service.
We are not responsible for returns lost in transit without tracking.
Who pays for return shipping?
• Faulty, damaged, or incorrect items: Ambulora covers return shipping
• Change-of-mind returns: Customers are responsible for return shipping
How much is the restock fee?
We do not charge a restocking fee.
When will I receive my refund?
Refunds are issued within 10 business days after we inspect your return.
Your bank or card provider may require additional time to complete the final transaction.
Do you offer exchanges?
Yes — exchanges follow the same process as returns.
Once approved, we will ship your replacement item.
4. Product Issues
What if I receive a damaged or incorrect item?
Please notify us as soon as possible after delivery at support@ambulora.com.
We will arrange a replacement or refund.
5. General Information
Where is Ambulora located?
Ambulora is a US-based online retailer serving customers across the United States.
Do you have a physical store?
No — we operate exclusively online to offer competitive pricing and fast delivery.
Can I place a bulk or wholesale order?
Yes — please contact our support team with your requirements.
6. Customer Support
How can I contact customer service?
Business Name: PACKAGING AND MORE LLC
Store Name: Ambulora
Address: 8710 NW 111TH COURT, Doral, FL 33178, United States
Email: support@ambulora.com
Phone: +13213353734
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all emails within 1–2 business days.